- Returns and refunds are not supportedDue to the special nature of art supplies (such as paints, canvases, brushes, etc., which may involve hygiene or customization issues), all orders are regarded as final sales once confirmed. We cannot accept return or refund requests in the following situations:
Unopened or used goods (including color tests, pen tests, etc.);
Return and exchange requests caused by customers’ subjective reasons (such as color differences, incorrect size selection, etc.);
Promotional activities, clearance items or customized products (such as engraving and painting tools, personal color-matching sets, etc.). - Handling of exceptional cases
If the goods you receive have the following quality problems, please provide evidence (photos/videos) to the customer service email churchatory@coolartmall.com within 48 hours after signing for receipt. We will verify and replace or compensate for you:
Damage or severe contamination caused by transportation;
The product is seriously inconsistent with the order description (such as wrong delivery or missing delivery). - Precautions
Please be sure to check the appearance of the goods when signing for them and refuse to accept damaged packages.
The customer service will reply to the email within 3 working days. For processing, the complete order number and problem description need to be provided.
This policy does not affect the legal rights you are entitled to by law (such as the quality guarantee of goods as stipulated by applicable laws). - Contact and Dispute Resolution
If you have any questions about the policy, please contact churchatory@coolartmall.com. In the event of any dispute, both parties shall give priority to resolving it through consultation.